Effective Nov.1, our email has changed. Please contact us at alpinegremlins@gmail.com
The Gremlin Guarantee™
We craft our gear for tough conditions, but sometimes the backcountry gets the best of it. Whether your gear gets a tear, a broken loop, we believe that damage doesn’t mean the end of its journey. Our Lifetime Repair Policy is here to make sure your gear continues to serve you, and stays out of the trash.
How It Works
We’ve made the repair process as easy as packing a backpack. Here’s what to do:
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Reach Out: Contact us at info@alpinegremlins.com with details about the issue, a picture of the damage, and your proof of purchase.
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Send It In: If we need to repair your gear, we’ll send you a pre-paid shipping label. Yep, free shipping both ways!
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Repair Time: Our team will get to work fixing your gear. Once it's functionally new, we’ll ship it back to you.
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Back in Action: Your gear’s ready for the next adventure!
For more information, please visit: Warranty, Repairs, and Upcycling
Why We Repair, Not Replace
Outdoor gear is made to endure, but it’s bound to face some damage along the way. Instead of throwing away what’s broken, we offer repairs that extend the life of your gear. Here’s why we believe in fixing damage instead of discarding it:
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Longer Lasting Gear
Damage is inevitable, but that doesn’t mean your gear has to be discarded. We extend the life of your outdoor equipment, ensuring you get the most out of your investment. Repairs allow you to keep using gear that has proven itself, rather than opting for a new purchase. -
Environmental Impact
Manufacturing new products consumes energy, raw materials, and generates waste. By choosing repairs, you’re reducing the demand for new gear and helping minimize the ecological footprint of the outdoor industry. -
Cost-Effective and Convenient
Repairing your gear instead of buying new often saves you money and avoids the hassle of replacing expensive items. We make it affordable to keep your gear in top shape and ready for use.
